Frequently Asked Questions
Everything you need to know about your ETOILE beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your order ships, a second email containing your tracking number will be sent so you can monitor its journey to your doorstep.
Are ETOILE products cruelty-free?
Yes, we are committed to ethical beauty. All ETOILE products are 100% cruelty-free and we never test our formulas or ingredients on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I use ETOILE products on sensitive skin?
Our formulas are designed with high-quality, dermatologically tested ingredients. However, we always recommend performing a patch test on a small area of skin before full application.